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Contact & Technical Support

Need assistance converting an ITR JSON file, reporting a CBDT schema update, or sharing feedback? Our team is here to help.

Direct Support Email

Write to us anytime at [email protected] for technical support, legal/privacy inquiries, or advertising queries.

Response Window

Monday to Saturday, 10:00 AM – 6:30 PM IST. Most technical queries receive a response within 24 to 48 business hours.

Data Safety Reminder

Never send your e-Filing portal password, OTP, or unredacted sensitive PAN/bank files over email. Describe the ITR form & Assessment Year instead.

Send Us a Message

Quick Troubleshooting Before You Write

  • "Unsupported JSON structure" message: Make sure you downloaded the Filed Return JSON from e-File → Income Tax Returns → View Filed Returns → Download JSON on incometax.gov.in, rather than the "Pre-fill JSON" or AIS JSON.
  • Cannot select .json file on Android phone: Some mobile file managers label JSON files as binary documents. Open the "Paste ITR JSON text directly" dropdown inside our converter tool to paste the file text directly.
  • Individual tax return consultation: Please note that HelYou24.com provides automated software formatting tools and educational tax guides—we do not offer personalized Chartered Accountant filing or tax representation services.